Refund Policy

At Tender.sale, we strive to ensure your complete satisfaction with every purchase. Our refund policy is designed to be fair, transparent, and customer-friendly while maintaining the integrity of our reverse auction platform.

We offer refunds for eligible purchases within our specified timeframes and under certain conditions. This policy applies to all transactions completed through our platform.

Qualifying Conditions

You may be eligible for a refund if:

• You receive a damaged or defective item
• The item received differs significantly from what was described
• The seller fails to deliver the item within the agreed timeframe
• The item is not as advertised or doesn't match the auction description
• You cancel your order before the seller ships the item
• The seller cancels the transaction after payment
• There are billing errors or unauthorized charges

Non-Qualifying Conditions

Refunds are generally not available for:

• Change of mind or buyer's remorse
• Items damaged due to misuse or negligence
• Personalized or custom-made items
• Digital products or software licenses
• Perishable goods or items with expiration dates
• Items returned beyond the refund timeframe
• Items without original packaging or accessories

Standard Refund Period

Most items are eligible for refunds within 30 days of delivery, provided they meet our eligibility criteria.

Special Categories

• Electronics: 15 days from delivery
• Clothing & Accessories: 30 days from delivery
• Home & Garden: 30 days from delivery
• Books & Media: 7 days from delivery
• Software & Digital Products: 3 days from purchase

Extended Refund Period

Premium members and customers with excellent purchase history may be eligible for extended refund periods up to 45 days.

Step 1: Initiate Refund Request

To request a refund:

• Log into your Tender.sale account
• Navigate to "My Orders"
• Find the order you want to refund
• Click "Request Refund"
• Select the reason for refund
• Provide detailed explanation if required

Step 2: Review and Approval

Our team will review your request within 1-2 business days:

• We may contact you for additional information
• We may request photos of damaged items
• We will verify the refund eligibility
• You will receive notification of approval or denial

Step 3: Return Process

If approved, you will receive:

• Prepaid return shipping label
• Return instructions and packaging requirements
• Return authorization number
• Expected refund timeline

Step 4: Refund Processing

Once we receive and verify your return:

• Refund will be processed within 3-5 business days
• You will receive email confirmation
• Refund will appear in your original payment method
• Processing time varies by payment method

Full Refunds

You will receive a full refund (including original shipping costs) for:

• Damaged or defective items
• Items that don't match the description
• Seller's failure to deliver
• Billing errors or unauthorized charges
• Items cancelled before shipment

Partial Refunds

Partial refunds may be offered for:

• Minor defects that don't affect core functionality
• Items with cosmetic damage
• Missing accessories (refund for accessory value only)
• Late deliveries (refund of expedited shipping fees)

Restocking Fees

Restocking fees may apply in certain circumstances:

• Large or bulky items: 10-15% restocking fee
• Custom or personalized items: 25% restocking fee
• Items returned without original packaging: 5% fee
• Electronics returned after 7 days: 10% fee

Credit/Debit Cards

• Refunds are processed to your original payment method
• Processing time: 3-5 business days
• Your bank may take additional 2-3 days to post the refund
• You will see the refund on your next statement

Digital Wallets

• GCash, PayMaya, and other digital wallets: 1-3 business days
• Refunds appear directly in your wallet account
• You will receive SMS or email notification

Bank Transfers

• Processing time: 5-7 business days
• Refunds are sent to your original bank account
• You may need to provide bank account verification

Cash on Delivery

• Refunds are processed via bank transfer or digital wallet
• You must provide alternative payment method details
• Processing time: 7-10 business days

Damaged During Shipping

If your item is damaged during shipping:

• Contact us immediately (within 48 hours of delivery)
• Provide photos of the damage and packaging
• We will arrange for return pickup at no cost to you
• Full refund or replacement will be processed quickly

Wrong Item Received

If you receive the wrong item:

• Report within 24 hours of delivery
• Keep the item in original packaging
• We will arrange immediate return and correct item shipment
• No return shipping costs for you

Seller Issues

If the seller has problems:

• We will mediate between you and the seller
• If seller is unresponsive, we will process full refund
• Seller's account may be reviewed for violations
• You will receive priority customer support

Final Sale Items

Some items are marked as "Final Sale" and are not eligible for refunds:

• Clearance items with significant discounts
• Items marked as "As Is" or "No Returns"
• Limited edition or one-of-a-kind items

Digital Products

Digital products have limited refund eligibility:

• Software licenses: 3 days from purchase
• Digital downloads: 24 hours from purchase
• Subscription services: Prorated refund based on usage

Hygiene and Safety

For health and safety reasons, certain items cannot be returned:

• Personal care items (cosmetics, skincare)
• Health and medical devices
• Food and beverage items
• Intimate apparel

Refund Disputes

If you disagree with a refund decision:

• Contact our customer support team within 7 days
• Provide additional documentation or evidence
• Request escalation to a senior support representative
• Allow 5-7 business days for review

Chargeback Process

If you need to dispute a charge with your bank:

• Contact us first - we may be able to resolve the issue quickly
• Chargebacks should be a last resort
• Provide all relevant documentation to your bank
• We will cooperate with bank investigations

For refund-related questions or assistance, please contact us:

We aim to respond to all refund inquiries within 24 hours during business days.