Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: December 18, 2024
1. Information We Collect
Personal Information
When you create an account or use our services, we may collect:
- Name and contact information (email, phone number)
- Shipping and billing addresses
- Payment information (processed securely through third-party providers)
- Account preferences and settings
- Communication preferences
Usage Information
We automatically collect certain information when you use our platform:
- Device information (IP address, browser type, operating system)
- Usage patterns and interactions with our services
- Search queries and product preferences
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Process orders, manage auctions, and facilitate transactions
- Communication: Send order updates, notifications, and customer support
- Personalization: Customize your experience and recommend relevant products
- Security: Protect against fraud and unauthorized access
- Analytics: Improve our services and understand user behavior
- Legal Compliance: Meet regulatory requirements and enforce our terms
3. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in:
- Payment processing and fraud prevention
- Shipping and logistics
- Customer support and communication
- Analytics and data analysis
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
4. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption: Data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: Ongoing security assessments and vulnerability testing
- Secure Infrastructure: Protected servers and secure data centers
- Employee Training: Regular security awareness training for our team
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
Types of Cookies
- Essential Cookies: Necessary for website functionality and security
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
6. Your Rights and Choices
You have certain rights regarding your personal information:
Access and Correction
You can access and update your personal information through your account settings or by contacting us.
Data Portability
You can request a copy of your personal data in a structured, machine-readable format.
Deletion
You can request deletion of your personal information, subject to legal and operational requirements.
Communication Preferences
You can opt out of marketing communications while still receiving essential service-related messages.
Cookie Preferences
You can manage cookie preferences through your browser settings or our cookie preference center.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services and prevent fraud
When personal information is no longer needed, we securely delete or anonymize it.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by relevant data protection authorities
- Other appropriate safeguards as required by applicable law
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a prominent notice on our platform
We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Tender.sale Privacy Team
123 Business District
Makati City, Metro Manila
Singapore 1200
We will respond to your inquiry within 30 days of receipt.
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